Privacy policy

Who the controller is

DOUGLAS NORONHA DE SOUZA TECNOLOGIA DA INFORMACAO - ME (trade name DATRIUM), CNPJ 63.597.050/0001-18, the developer of TrackMux, is the controller of the data processed on this website.

As a small processing agent exempt from appointing a data protection officer (ANPD Resolution CD/ANPD 2/2022, art. 11), we keep [email protected] as the channel for any personal data matter.

What data we collect

• Through the contact form: company name, your name, e-mail, WhatsApp number, fleet size, tracker models and the page language.
• As proof of your consent: date and time of submission, IP address and the version of this policy you accepted.
• Website access logs (IP address, date and time, page and browser), kept by the server for 6 months as required by the Brazilian Internet Civil Framework (Law 12,965/2014, art. 15).

We do not ask for sensitive data. Do not use the trackers field to share third-party data.

Cookies and tracking

The website uses no cookies, advertising pixels or third-party analytics. The only thing stored in your browser is your theme preference (light, dark or automatic). It stays in the browser’s local storage and is never sent to us.

Why we use the data and the legal basis

• To reply to your request, understand your setup and send a commercial proposal. Legal basis: your consent (art. 7, I) and pre-contractual steps at your request (art. 7, V).
• To prevent spam and abuse of the form, with a limit of submissions per IP address. Legal basis: legitimate interest (art. 7, IX).
• To keep the access logs required by law. Legal basis: legal obligation (art. 7, II).

We do not use the data for mass marketing and we never sell it.

Who we share it with

• Providers that run the service for us: website and database hosting, and the e-mail provider that alerts us to new requests. They process data only on our instructions.
• WhatsApp (Meta): only if you choose to talk to us there. In that case the conversation is also subject to WhatsApp’s terms and privacy policy.
• Public authorities, when there is a court order or legal obligation.

If a provider processes data outside Brazil, this happens only in the cases allowed by art. 33 of the LGPD.

How long we keep it

Form data is kept for up to 12 months after the last contact and then deleted automatically. If you become a customer, the data needed from then on follows the service agreement. Access logs are kept for 6 months.

Your rights

Under art. 18 of the LGPD, you may request at any time:

• confirmation that we process your data, and access to it;
• correction of incomplete, inaccurate or outdated data;
• anonymization, blocking or deletion of unnecessary data or data processed unlawfully;
• portability of your data to another provider;
• deletion of data processed based on your consent;
• information about who we share your data with;
• withdrawal of consent.

How to exercise your rights

Send your request to [email protected] with the e-mail or WhatsApp number you used on the form. We may ask you to confirm that the request is yours. We reply within 15 days.

If you are not satisfied with our reply, you can file a complaint with the Brazilian Data Protection Authority (ANPD) at gov.br/anpd.

Security

The website uses an encrypted connection (HTTPS). Data is stored on servers that only platform administrators can access, and every change or deletion is recorded in an audit trail.

Changes to this policy

When this policy changes, we publish the new version on this page with its date. Each request stays linked to the version accepted when it was sent.